At Mr. CleanX, we strive to deliver the best quality products to your doorstep. However, if you receive a damaged or defective product, we’re here to help.
Eligibility for Refunds or Returns
You may be eligible for a refund or return under the following conditions:
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The product you received is damaged or defective.
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You notify us within 48 hours of delivery.
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You provide clear video proof of:
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The unboxing process (box opening).
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The damaged product, showing the issue clearly.
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The shipping label on the outer package.
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How to Request a Refund or Return
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Take a Video & Photos:
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Record a clear unboxing video showing the sealed package being opened.
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Take photos and videos clearly showing the damage or defect.
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Email Us:
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Send the media along with your order number to [support@mr.cleanx.in] (update with your actual support email).
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Wait for Verification:
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Our team will review your submission within 2–3 business days.
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Refund Process
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If approved, your refund will be credited to your original payment method within 7–10 business days.
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For prepaid orders, refund timelines depend on your bank or payment provider.
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For COD orders, refunds will be processed via UPI or bank transfer.
Returns
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In case a return is required, our team will coordinate a pickup or provide instructions for shipping the item back within 48 hours
- Returns will be provided with in 3-4 days
- No replacement and no exchange provided
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The item must be returned in its original packaging.
Important Notes
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No refund or return is applicable without proper video proof.
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We do not accept returns for reasons other than damage or defect (e.g., change of mind).
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The packaging must be kept intact until the issue is resolved.
Shipping Policy
- All the orders will deliver with in 3- 6 days